Underpinning Includem’s philosophy is our determination to never give up on young people and to be flexible and responsive in our work. An integral part of our framework of support is our free 24/7 helpline.
Every young person we work with is able to use the helpline to seek support on a range of issues. In the last year there were 9,984 calls to the helpline.
Includem’s helpline is a major access route to support for young people and isn’t just an over-the-phone signpost for services. Often calls will result in face to face meetings between young people, families and Includem’s frontline workers.