Thu Jun 6

Communications & Engagement Officer

Hours & Work Pattern: 35 hours per week 

Location: Glasgow 

Reports to: Communications & Public Affairs Manager 

Direct Reports:  None                                       

Financial Accountability: Low 

Salary: £30,036 

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We are looking for an enthusiastic and creative communicator, who can bring news about the work of includem to life, sharing stories internally and raising the external profile of our work and mission.   

We are looking for a dedicated Communications & Engagement Officer to join our team. You will report to our Communications & Public Affairs Manager and support them in developing and delivering includem’s communications, marketing, media and public affairs strategies and work. Engaging with our teams across Scotland.  

Working in a team of three, you will be someone who doesn’t mind ‘rolling up their sleeves’ and can adapt quickly to change. You will be a team player, self motivated and able to use your own initiative and eagerness to develop your skills. As our Communications & Engagement Officer you will have excellent organisational and planning skills and high level of verbal and written communications skills.  

Key Responsibilities 

Internal Comms   

  • Engage with colleagues across the organisation to develop communication plans for service promotion and support. 
  • Support colleagues with the implementation of our brand, actings as a Brand Champion for the organisation. 
  • Author or edit stories and content for our internal newsletter to inspire, motivate and inform colleagues. 
  • Edit and maintain other internal documents such as our Services Manual, Public Affairs Directory and more. 
  • Take responsibility to maintain and develop our Sharepoint-based intranet – includem HUB- including posting news, updates, events and resources. 
  • Engage with colleagues to plan, shoot and edit videos for awareness of includem updates both internally and externally. 
  • Use Adobe Creative Suite, Canva and the Microsoft suite to design materials for internal comms.  
  • Lead on the administration of shared inboxes and other identified documents. 
  • Any other comms tasks as set by the Communications & Public Affairs Manager. 


  • Engaging with our services teams, develop engaging and persuasive written and visual content, including spotlights (our term for case studies), success stories, testimonial and more that communicate the value of includem’s work.  
  • Create engaging and optimised content for our social media channels, developing our engagement and reach across our platforms to drive engagement and awareness of our work.  
  • Support the Communications & Public Affairs Manager with the management of the includem website, including the writing and editing copy and publishing articles, maintaining and updating webpages as necessary. 
  • Proactively identify, initiate, and manage ideas for PR. 
  • Support the organisation in the creation of marketing materials through the use of the Adobe Creative Suite, Canva and other platforms.  
  • Any other marketing tasks as set by the Communications & Public Affairs Manager. 

 Public Affairs  

  • Spot and create social media responses to breaking announcements as part of our public affairs work, supported by the guidance of the Policy & Public Affairs Officer. 
  • Support the delivery of our policy and campaigning strategy through engaging comms and marketing support.  
  • Support the delivery of includem stakeholder engagement events across Scotland. 
  • Any other public affairs tasks as set by the Communications & Public Affairs Manager. 

 Press & Media  

  • Proactively identify, initiate, and manage ideas for PR, and approach and brief broadcasters, journalists, and feature-writers building a network of contacts. 
  • Monitor news outlets, consumer and other relevant media agencies to identify potential public affairs and PR opportunities and make use of the PressReader platform.  
  • Any other press and media tasks as identified by the Communications & Public Affairs Manager. 

 Additional Information 

  • Keep up to date with communications and marketing practices and innovations.  
  • Travel to our services across Scotland, you may be asked to work outside office hours and weekends as agreed by the Communications & Public Affairs Manager. 
  • Maintain confidentiality at all times.  
  • Adhere to relevant legal and statutory requirements and organisational policies. 

Person Specification & Requirements:

  • Fluent in English.
  • Experience in engaging with a range of stakeholders.
  • Experience in a similar communications or public affairs role.
  • Understanding of current policy and social issues in the social care sector.
  • Proficiency in using social media and digital channels.
  • Excellent written communication skills with attention to detail.
  • Experience in filming and editing videos.
  • Proficiency in using Mac OS, Microsoft suite, Adobe Creative Suite, Canva, and Hootsuite.
  • Excellent written and verbal communication skills.
  • Ability to build relationships with key stakeholders.
  • Creativity, problem-solving skills, and ability to maintain professional relationships.
  • Ability to work under pressure and meet tight deadlines.
  • Team player with excellent organisational and planning skills.

!You must be legally entitled to work in the UK! 

Successful candidates will be subject to Disclosure Scotland Checks.

Before you apply, please read the full job description you can find by clicking here


  • Holiday Entitlement: 28 days annual leave and 9 public holidays rising to 31 days on tenure
  • Hybrid working
  • Free parking space
  • A company mobile and Macbook for the role
  • Others