Thu Jan 13

Human Resources Officer

Based at includem Head Office, Glasgow (blended office-based/working from home in line with Covid19 guidance)

Annual salary: £25,496 – £27,257

We are includem

An established Scottish charity helping children, young people and families in challenging circumstances to transform their lives by providing intensive, bespoke support.

Our model of support is based upon building solid relationships of trust.  Through this approach we are able to help children and young people to make positive life choices and progress towards the type of future they want to live.

Includem would be nothing without its people. We have over 100 brilliant and dedicated colleagues working across Scotland to provide the support young people need to make positive changes in their lives, and inspire a more hopeful future for young people, their families, and communities

What does the role involve?

The Human Resources function at includem has undergone a period of significant change and we have redesigned the way we provide service to the business. This is an exciting time for us and an opportunity for an individual to join us as an HR Officer and help us deliver the new way of working, delivering a service which supports and encourages our team to provide the services for which we are renowned.

We welcome applications from people who enjoy team working, are forward thinking and enjoy supporting a wide range of core HR activities and projects to enable us to achieve our ambitious goals. It would be ideal if you can demonstrate experience within an HR function, bringing a pragmatic and common-sense approach, as well as strong a customer centric attitude.  Experience of Sage would be helpful, although not essential.

As an integral part of our HR team, you will be required to provide professional administrative support to deliver and enhance processes and projects, and will act as a first point of contact, responding to front line HR queries from employees and managers, as well as being responsible for the accurate and timely production of employee documentation and maintenance of our HR system records.

You will be key in contributing towards the delivery of an effective recruitment service, and also in supporting several significant HR objectives.

You must be able to demonstrate experience of the following:

  • Experience within a fast-paced Administrator role, ideally within a HR or professional services environment.
  • Effective communication and interpersonal skills – able to maintain a high degree of confidentiality.
  • Exceptional organisational skills and a methodical approach to work.
  • Proficient in the use of MS Office packages (or similar), confident in learning new applications/systems quickly.
  • Ability to work with limited supervision and meet strict deadlines.

Applicants, as a minimum, should be educated to SCQF Level 5 and/or have relevant recent experience of providing administrative support in a HR environment. A CIPD qualification, or working towards, would be advantageous, but not essential.


  • Ensuring correct processing of information by including submission of monthly changes to payroll team.
  • Management of leaver process.
  • Maintenance of HR system records, including processing requests (SPL, Maternity, Paternity, Flexible working, etc) and preparing related correspondence to be reviewed by the relevant Team Leader/Manager.
  • Process PVG’s and all regulatory required documentation
  • Manage SSSC records and applications
  • Production of ad-hoc reports.
  • Understand our recruitment processes to provide recruitment administration support
  • Assist the HR Manager with the accurate completion of cyclical processes e.g. annual pay reviews.
  • Uploading HR policies and processes to our intranet site as required
  • Adhering to includem’s Information Security and GDPR standards, policies and procedures.
  • Demonstrable commitment to the promotion of equality and diversity.

Skills & Experience

  • Able to consistently work to a high level of accuracy and achieve deadlines
  • Able to maintain confidentiality and observe discretion
  • Highly organised and able to prioritise own work tasks
  • Flexible and adaptable to business needs
  • Excellent written and verbal communication skills
  • Proficient excel skills.

We value our Team – benefits include:

  • A full and robust training and induction programme
  • Holiday entitlement of 28 days rising to 31 with length of service and 9 public holidays
  • Enhanced Employer Pension Contributions
  • Free Confidential Employee Counselling Service
  • Access to Mental Health First Aiders across the organisation
  • Free Vehicle Breakdown Cover
  • Company Mobile Phone and Laptop
  • Scottish Council for Voluntary Organisations Credit Union
  • Discounted holidays and associated benefits
  • Access to discounts for charity workers which includes gym memberships, high street shops, online retailers, travel, insurance
  • Flexible and agile working and Family friendly policies

To find out more about this role please email with your CV.

If you would like more information regarding this role, please contact us on 0141 427 0523 to arrange an informal chat with the HR Manager or contact

The closing date for applications is Friday 28 January 2022 at midnight.