Our staff are the backbone of includem. We simply wouldn’t be able to do what we do without them.

We are proud to have such a dedicated, enthusiastic and friendly team of people working here, who are also highly skilled and qualified. Working at includem means you will be part of a dynamic and innovative organisation, where no two days are the same. Working with includem is exciting, challenging, but know you will be supported every step of the way.

To apply for any of the below roles, please send your CV to recruitment@includem.co.uk.

Vacancies

Glasgow

Date posted: September 14, 2026

Pay: From £29,166.00 per year

Position(s) – Community Young Person and Family Support Worker (Crisis Response Team)

Positions – X1 full-time, Permanent

Salary – £29,166.00 + 10% overnight enhancement

Contracted hours – 37hrs per week

Base – Glasgow

You will be required to travel Scotland wide, with potential overnight stays away from home with expenses paid.

We are looking for keen, enthusiastic people who have an interest in helping children, young people and their families.

Are you able to stay calm under pressure, do you have these qualities, then we have a job for you?

Purpose & Context of Role

The postholder will manage their own caseload ensuring support plans are developed with the young person to respond to their individual needs and supporting them to improve outcomes in line with GIRFEC principles and includem’s model of support.

You will be expected to actively demonstrate leadership and ownership over effective service delivery to young people, by managing their outcomes through use of line managers, colleagues and organisational tools, processes, policies and procedures.

Service Delivery

· To build relationships and deliver outcome-based support to young people and families, involving all key stakeholders.

· To be available for young people and families at critical times

· To explore values and attitudes with young people in a supportive manner, to affirm and validate their feelings and ideas, and nurture and confirm their learning

· To ensure a focus on regular and appropriate case progression to help young people and families recognise progress.

· To assess and respond appropriately to situations where young people and/or families may be at risk of harm.

· To actively participate in the delivery of the Includem Helpline evening and night service so support is available for young people and families 24/7

· To support with crisis management and generate solutions for young people and families using the Helpline, with risk enablement being at the heart of professional judgement and decision making

People

· To understand the different coping mechanisms that young people and their families use to deal with stress and high emotions, and to respond appropriately

· To demonstrate professional resilience when providing support with sensitive or challenging issues

· To use a strengths-based approach to empower individuals facing adversity to find solutions and make positive changes, ensuring resources are in place to sustain these changes

· To establish mutually trusting, open and non-judgemental relationship with young people and their families

· To encourage and lead collaborative team work to provide a ‘scaffolding of support’ around each young person and their family whilst developing relationships with wider community resources.

· Offer support to young people within their own communities and support them to access resources locally

· To respect and value the contribution of wider stakeholders and the delivery of Includem services

· Where opportunity allows experience of directing, supporting Sessional staff

· Any other duties as designated by your line manager

Influence

· To build relationships with Local Authorities with varying demands and priorities

· To ensure young people and families are empowered to make informed choices

· To support young people and families to effective communicate with others

· To work with young people to identify goals aligned to wellbeing indicators and to positively influence progression towards these goals.

· To reflect on practice, share learning and promote continuous practice improvement within a team setting.

· To articulate and endorse the Includem framework of intervention and the key aspects of the service delivery model to a wide audience.

· To role model appropriate practice standards and professional boundaries to others

· To ensure a high quality service is delivered to young people and families

· Demonstrate understanding of your impact on people and how they might see you.

· To develop partnership working within communities.

Resources

· To deploy time effectively to meet the needs of young people and families to ensure the service is available 24/7, 365 days per year.

· Able and willing to travel anywhere Scotland to respond to need from Local Authorities, including overnight stays away from home.

· To maintain and produce accurate and timely records and reports.

· To ensure support is delivered in line with Includem’s Policies Procedures, SSSC Codes of Practice & National Guidelines.

Quality Assurance

· To be accountable for the quality of your work and responsible for any work delegated to others within the Includem support, and be able to evidence this work effectively.

· To actively participate in formal supervision and continuous professional development.

· To have an overview of the work delegated to other Includem workers involved in delivering individualised support to your young people.

· To generate creative and new solutions to issues faced by young people and families.

A UK driving license is an essential requirement to the role.

The full job description can be found https://includem.org/careers/

If you would like further information about the role, please call HR on 01414270523

To apply please send your CV and covering letter to hrassist@includem.co.uk

Closing date: Monday 28th September 2026

Group Stage: Friday 9th October 2026

Individual interview: Friday 16th October 2026

Job Types: Permanent, Part-time, Full-time

Benefits:

  • Company pension
  • Employee discount
  • Life insurance

Application question(s):

  • Response required – Do you have business insurance on your car insurance?
  • Response required – Is your car compliant with conditions for Low Emission Zones?
  • Response required – Can you work flexibly between 8am and 10pm 5 days over 7?
  • Response required – Have you been the subject of any investigation or disciplinary processes within an employment setting?
  • Response required – why so you want to work with Includem to support children, young people and families?
  • Response required – what skills and experiences will you bring to will you bring to enable you to deliver the role?

Licence/Certification:

  • UK driving license and access to a car for work purposes? (required)
  • Are you registered with SSSC? (preferred)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

Full details & apply

Head of Development  – Role Profile

About includem…

Founded in 2000, Includem is a Scottish charity working alongside children, young people and families to help transform lives. We provide relationship-based, flexible support that is available when it is needed most, helping young people build on their strengths, make positive choices and move towards the future they want.

We work with children and young people in care, families facing challenges, and those navigating education, mental health, justice or transitions into adulthood.

This is where you come in. Working for Includem means using your skills, experience and leadership to make a meaningful difference in an organisation where relationships, creativity and impact matter.

The Role – Head of Development

Location: Our head office is located in Glasgow but we welcome applicants who could be based at any of our main locations (Glasgow, Fife, Aberdeen).  The role will involve occasional travel across Scotland, and we have a hybrid working model with an expected minimum of 3 days office based per week.

Salary: Circa £60,000 per annum

Hours: 35 hours per week

Contract Type: Full-time / Permanent

Direct Reports: Staff working across communications, policy and public affairs, impact and IT

Team: Executive Team

With a focus on external engagement, the Head of Development is responsible for identifying, developing and securing sustainable growth opportunities that enable Includem to extend its impact across Scotland.

As part of the Executive Team, the postholder will lead the organisation’s business development, strategic partnerships, fundraising, communications, policy and influencing activity, ensuring Includem remains at the forefront of supporting children, young people and families. Working closely with service delivery teams, the executive team and board, they will identify emerging opportunities, shape innovative service responses, strengthen external relationships and use evidence and impact data to influence policy and secure future investment.

This role plays a pivotal part in ensuring Includem has a strong external profile, diversified income streams, a robust evidence base on Includem’s model and impact and an influential voice in shaping services and public policy.

This is a diverse role and the key responsibilities include the following.  We have a broad range of expertise within the Development Team so don’t necessarily expect our new Head of Development to have skills and experience across all areas:

Strategic Business Development

  • Drive Includem’s business development activity aligned to organisational priorities.
  • Build strong relationships with service delivery teams to identify local development opportunities and support colleagues to confidently position Includem with commissioners and partners.
  • Work proactively with Scottish Government, Local Authorities and other commissioners to understand emerging priorities and develop innovative, costed service proposals.
  • Lead the identification, assessment and pursuit of new service opportunities across Scotland.
  • Develop strategic partnerships that enhance Includem’s reach, sustainability and impact.
  • Provide expert advice to the Chief Executive, Senior Management Team and Board on strategic growth opportunities and emerging risks.

Income Generation and Fundraising

  • Develop and maintain strong relationships with key charitable trusts, foundations and grant funders.
  • Build a sustainable pipeline of grant funding opportunities and oversee high-quality funding applications.
  • Lead engagement with major funders including Corra Foundation, National Lottery Community Fund and other strategic funding partners.
  • Develop innovative approaches to individual giving, community fundraising and corporate partnerships.
  • Design and deliver fundraising campaigns throughout the year, including seasonal and themed campaigns.
  • Monitor fundraising performance and identify opportunities to diversify income.

Tendering and Contract Development

  • Lead all public sector tender activity from opportunity identification through to submission.
  • Coordinate tender writing, financial modelling and operational input.
  • Ensure high-quality, compliant submissions that reflect Includem’s strengths and evidence base.
  • Support operational teams to understand and evidence contractual requirements, outcomes, performance measures and reporting expectations.
  • Maintain oversight of contract opportunities and renewal pipelines.

Communications and Brand

  • Lead Includem’s communications strategy.
  • Oversee production of engaging internal and external communications.
  • Oversee the development of website content, social media channels and digital platforms.
  • Manage organisational messaging to ensure consistent communication of Includem’s values, impact and unique strengths.
  • Respond proactively to external developments, ensuring Includem contributes to national conversations affecting children, young people and families.
  • Support the development of marketing materials, publications and annual reporting.

Policy and Influencing

  • Maintain detailed understanding of local and national policy developments relevant to Includem’s work.
  • Lead development of organisational policy positions.
  • Oversee the preparation and positioning of consultation responses on behalf of Includem.
  • Represent Includem at national policy, commissioning and sector forums.
  • Build productive relationships with MSPs, MPs, Councillors, Civil Servants and other decision-makers.
  • Identify opportunities to influence legislation, commissioning and public policy.

Impact, Insight and Organisational Learning

  • Support development of an organisational monitoring, evaluation and learning framework.
  • Ensure robust collection and analysis of qualitative and quantitative impact data.
  • Work with operational teams to strengthen quality assurance and continuous improvement.
  • Analyse organisational data to identify emerging trends and opportunities.
  • Interrogate organisational systems to generate intelligence that informs strategic decision-making.
  • Produce reports demonstrating organisational impact for funders, commissioners, Board and external stakeholders.
  • Oversight of systems administrator who has responsibility for data governance, cyber security, data protection and reporting tools.

Participation and Service Development

  • Develop a strong understanding of Includem’s model of service delivery and underlying evidence base to articulate this credibly in a variety of forums.
  • Support meaningful participation of children, young people and families in organisational development.
  • Ensure lived experience informs service design, policy development and influencing activity.
  • Promote co-production approaches across organisational development work.

Leadership

  • Contribute as a member of the executive management team.
  • Provide strategic leadership across business development, communications, fundraising, policy and impact.
  • Develop a high-performing culture focused on innovation, collaboration and continuous improvement.
  • Build strong relationships internally to ensure organisational alignment and shared ownership of growth opportunities.
  • Present reports and recommendations to the Executive Team and Board.

Key Outputs

The Head of Business Development will be accountable for delivering:

  • Sustainable pipeline of commissioned service opportunities.
  • Increased organisational income through contracts, grants and fundraising.
  • Successful tender submissions and grant applications.
  • Strong relationships with commissioners, Scottish Government and strategic funders.
  • Effective communications strategy with increased organisational profile.
  • Enhanced website, social media and digital engagement.
  • High-quality policy papers and consultation responses.
  • Increased political and stakeholder engagement.
  • Robust organisational monitoring and evaluation framework.
  • Regular impact reporting demonstrating outcomes and organisational value.
  • Strategic intelligence reports identifying trends and future opportunities.
  • Effective participation mechanisms influencing organisational development.
  • Advice and recommendations supporting strategic decision-making by the Executive Team and Board.

Person Specification

Essential Knowledge & Experience

  • Senior leadership experience within the voluntary, public or social care sector.
  • Proven experience of business development and securing new contracts.
  • Strong understanding of Scottish public policy and commissioning.
  • Experience of building strategic partnerships.
  • Experience of presenting to Boards and senior stakeholders.

Desirable Knowledge & Experience

  • Successful track record in trust, grant and statutory fundraising.
  • Experience of leading public sector tender submissions.
  • Experience of policy development and influencing.
  • Experience of communications, stakeholder engagement and organisational profile raising.
  • Experience of developing monitoring, evaluation and impact frameworks.
  • Experience of analysing data to inform organisational strategy.

Essential Skills

  • Strategic thinking and planning.
  • Excellent written communication, including persuasive bid and funding writing.
  • Outstanding relationship management and networking skills.
  • Financial awareness and ability to develop costed proposals.
  • Project management.
  • Analytical and evaluation skills.
  • Excellent presentation and influencing skills.
  • Ability to manage multiple priorities simultaneously.
  • Leadership and people management.

Personal Attributes

  • Passionate about improving outcomes for children, young people and families.
  • Innovative and solutions focused.
  • Highly collaborative.
  • Resilient and adaptable.
  • Commercially aware while remaining values led.
  • Credible and confident ambassador for Includem.
  • Committed to equality, diversity, inclusion and participation.

Success Measures

Within the role, success will be evidenced through:

  • Growth in commissioned services and organisational income.
  • Increased grant funding secured.
  • Improved tender success rate.
  • Strong commissioner and funder relationships.
  • Increased organisational profile and media presence.
  • Delivery of an evidence-led impact framework.
  • Increased influence on national and local policy.
  • High-quality strategic advice provided to the Executive Team and Board.
  • Improved organisational use of data to inform decision-making.
  • Strong internal confidence and engagement in business development activity.

Key Dates and Information

The closing date for this post is: Monday 5th October

Please submit a CV and covering letter detailing why you are interested in the role and how your skills align with the job description to recruitment@includem.co.uk

If you are shortlisted for the role, you will be invited along to:

First stage interviews: Week commencing Monday 12th October

If you would like to have an informal discussion with either our CEO or outgoing Head of Development about this role, please contact the HR Team via hrassist@includem.co.uk.

To Apply, please send a recent CV and Covering Letter to recruitment@includem.co.uk explaining why you are interested in the role, and how your skills and experiences chime with the requirements of the Job Description.

Benefits

Includem offers the following benefits:

  • 28 days annual leave, increasing to 31 days with 5 years’ service.
  • 9 public holidays
  • Employee Assistance Programme
  • Counselling service
  • Family friendly leave
  • SSSC Registration
  • Blue Light Card
  • Company pension
  • Medicash
  • Charity Worker Discounts
  • Personal Assurance
Full details & apply

Benefits of working for includem

  • Generous annual leave entitlement – 28 days (plus 9 public holidays which increases to 31 days after 5 years service)
  • Free vehicle breakdown cover for all service delivery roles
  • Enhanced employer pension contributions
  • Access to Medicash, a health cash plan that allows you to claim back money (up to a limit) on routine medical and dental expenses and more
  • Professional membership fees (such as SSSC) paid for by includem
  • Access to the Blue Lights discount scheme
  • Life Insurance up to 4 x your salary for permanent employees
  • Agile working
  • Free employee assistance programme – Confidential counselling service from an external provider
  • The opportunity to become a member of the SCVO Credit Union
  • And much, much more!

Learning & Development

At includem, we are fully committed to the growth and development of all our staff and offer a comprehensive range of learning and development opportunities, including:

  • A robust induction and core training programme to ensure our staff have the right skills and knowledge to carry out their role
  • A blended approach to learning and development, including internal and external training courses and workshops, e-learning, shadowing, practice discussions and self-directed learning
  • A commitment to 5 full days (or equivalent) dedicated to training or learning activities every year
  • Opportunities to attend external seminars and events
  • Time to discuss and plan personal and professional development goals with your line manager as part of regular supervision and annual Performance Management and Development Review
  • Support to fund and access essential qualifications required for SSSC registration and opportunities to complete continuous professional learning (CPL) hours

What people say

“We felt so comfortable as the staff were all so approachable.”

“I started working at includem 13 years ago and quickly was into the lives of the children and young people we support and the privileged role we get to have in supporting them to make positive changes. I have had some of the happiest moments in my life with these children and  young people.”

“…it is the only service where I feel workers treat you like a real person.”

“The engagement ideas that includem are using sound so creative. I’m really impressed!”

“Includem have definitely employed the best people available and I could say hand on heart that my journey would never have been as good as it has been if it were not for the people I worked with along the way.”

“The best part of my job? Getting to work closely with all the staff across the organisation. We have some amazing people who do fantastic work.”

“One of the most satisfying things about this job is seeing the impact we can have, even in small ways. What might seem like tiny achievements to others are huge for these children and young people. It’s inspiring.”

“I’m so proud to be supporting children and young people through includem and helping their voices be heard.”

“They treat you like a person; not a problem.”

“When includem say they’ll do something, they’ll do it.”