Last Updated on November 7th, 2024 at 2:05 pm

If something’s not right, let us know. We’ll do our best to resolve it.

You can talk to your worker or any other includem workers, as they may be able to make things better.

If you don’t want to talk to a worker then you can speak to the ‘Your View’ Co-ordinator at Head Office on 0141 427 0523 or you can phone the helpline.

What happens next:

1. The person you have complained to will listen to what you have to say and write your complaint down.
2. Depending on the reason for your complaint, the manager might arrange for someone else to speak to you. Nothing will happen without the manager speaking to you first.
3. Your complaint will be taken seriously and you will be contacted within 7 days to explain the next steps.
4. If you are still unhappy at the end of the process, you will be given information about what to do next.

Don’t want to contact includem?

Don’t worry, we won’t take it personally. If you would prefer not to speak to includem you can speak to your social worker,

You can also contact the Care Inspectorate on 0845 600 9527.