Impact
1,194
children, young people and families supported in 2024/25
“[includem] made me a better person.”
“Gave me opportunities no one else has.”
“Helped me a lot with my mental health and physical health.”
“[includem] gave me opportunities no one else has!”
“Includem has kept us as a family stable. They are the only people that have kept to routines and consistency to us weekly. They have been amazing with us.”
“Excellent working relationships, excellent support for the families, going over and above and being creative in how they support families and young people to reach their potential. Brilliant people to work alongside and to have contributing to the care plans.”
83% Success Rate
for those who engaged with Includem and moved on to a positive destination
£121,000
distributed to support children, young people and families across Scotland since 2020.
“They have helped me get out more and be more active.”
“includem supported family to integrate into community and access community resources.”
“Everything has changed for the better.”
“Responsive and empathetic to young people and families. Willing to go over and above if appropriate.”
“The level of support, communication and information provided by the service is outstanding. It gives you great confidence in partnership working and professional efficacy.”
“They have supported us all over some hard times. We never thought we would get to where we all have got too. For this and all their help we are so grateful.”
calls to the includem helpline were responded to in person or via call
over
£5 Million
in savings for two local authorities
“Includem are a service who offer excellent, professional support to the families and young people they work with. They also work really closely with the social workers, updating information, reporting concerns, building relationships with workers and providing joint collaboration to get the best for the families they work with.
They have been a massive support to the Social workers who are already struggling with high case loads and having includem out doing the work on the ground has been invaluable.”
They have been a massive support to the Social workers who are already struggling with high case loads and having includem out doing the work on the ground has been invaluable.”
“Includem has been a constant source of support, hope and encouragement for young people and their families. Their work changes lives, not just in that moment of care but for that young person’s future. It is clear includem is not just about delivering services but standing alongside young people and helping them to see their own potential.”
“[includem’s] fantastic model of early intervention reaches children and young people before the challenges they are facing become so severe that statutory intervention is required, providing excellent support not only to the children, young people and families but also [to] Statutory services.”
12
consultations and reports launched
calling for change on key pieces of legislation and offering expert insight on a range of issues impacting children, young people and families
26
meetings with elected representatives
which led to 4 motions and 13 mentions in the Scottish Parliament and 2 motions and 4 mentions in Westminster
“That the Parliament congratulates the Scottish charity, includem, as it celebrates 25 years of supporting children, young people and families across the country; recognises what it sees as the impactful work that it continues to deliver across mental health, education, housing and youth justice through whole family support...”
“Being part of the Youth Inspire Group is really important to me. It gives young people a voice, encourages others to care more about our experiences, and creates a space for reflection. Together, we’re working towards a more positive future for includem.”
“I am thrilled that the Youth Inspire Group is now a part of includem. The group is a place where everyone feels respected and listened to and where children and young people can participate in a way that works for them. We’ve got more work to do but it’s been a great start, and I can’t wait to see where we go.”
6
Youth Ambassadors
Our Youth Ambassadors successfully received their Democracy in Action qualifications recognising their contribution as Ambassador to includem in service design, recruitment, influence and engagement support and more.
850
Trees planted as part of our Seeds of Hope project
“I wish people in my situation or similar knew there were services like includem I was apprehensive at first but includem were non judgemental and really there for us in some really delicate moments. It truly is for the whole family, the children and parents the support has been phenomenal.”
“What an amazing job you do for young people [which] is wonderful!”
“The more I know about the work you do, the more I am in awe of the care you give to the young people and families who come under your care!”
