“Includem have been very flexible in the frequency of visits during times that risks were increased and were a vital support to the child protection plan. During the pandemic includem have been creative in the methods used to engage with young people including video/phone calls and door stop visits when necessary.”

“Often the family rely on advice and guidance issues through the helpline which has led to the family being supported at times where social workers were unable to do so.”

“Mum found the service flexible as it fits in with their family routine. She finds the helpline useful after 5pm as social work are hard to get hold of.”

“Me and my son have used the helpline a lot. I called for advice when he had ran away or if there was issues getting him at school. The workers were so understanding and never judged me.”